(As a habit, I always ask customers to make sure they like the weight of their cappuccino, since that is as much about personal preference as drink standards. This particular customer orders an extra dry cappuccino.)

Me: “Does that feel alright for you, ma’am?”

Customer: “This is way too heavy. Just so you know, a cappuccino is a drink made with half steamed milk and half foam. This is just much too heavy.”

(Note: I put just enough milk in her drink to save her shots and no more. It’s 98% foam at this point.)

Me: “Yes, ma’am, I am aware. That is what I made you.”

Customer: “Well, this is too heavy.”

Me: “Would you like me to remake it for you?”

Customer: “No, this will be fine this time. Just remember that for the next time you make a cappuccino.”

Me: “I’ll do that.”

(The following week, she returns and orders the same drink. I make it all foam, no milk at all.)

Me: “How’s that feel for you, ma’am?”

Customer: “Much better! You’re learning! Tell your manager they are doing a very good job of training you!” *drives away*