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    Your Complaints Are On Thin Ice

    | Seattle, WA, USA | Top

    (Our location has two entrances, one of which is closed because of unsafe conditions on the adjacent sidewalk due to a recent snowstorm. A woman approaches me as I’m shelving books.)

    Patron: “Hi. You look like who I need to complain to.”

    Me: “Okay. What seems to be the problem?”

    Patron: “These conditions are unacceptable. I had to walk another block just to get in here. All because you and your employees are too lazy to pick up a shovel and clear that sidewalk.”

    Me: “Ma’am, we don’t have the say as to whether that sidewalk is open or not. The city made that decision yesterday for safety reasons.”

    Patron: “I should have known when I saw you that you weren’t going to help me. You have that kind of face.”

    Me: *speechless*

    (At this point, another patrons steps in at my defense.)

    Another Patron: “Excuse me, miss, I hope that you’re not referring to the sidewalk on [street]. My name is [name]. I’m a civil engineer for the city and I can assure that, given the water main rupture and the three feet of frozen ice/slush, it’s going to take an extensive amount of labor to clear and fix that sidewalk. Furthermore, I find it incredibly insensitive that you would complain about this inconvenience to you when, just the other day, a poor boy slipped and fell and broke both legs on that very sidewalk.”

    Patron: *dumbfounded* “Well, I didn’t…” *walks away*