Me: “Thank you for calling. May I have your first and last name please?”

Caller: “Yes this is [name] from [wireless store] and I need help with switching a customer’s phone.”

Me: “I can certainly assist you with changing the phone. May I have the serial number for the new phone?”

Caller: “Yes, it’s A as in Alpha, E as in Edward, and C…as in Cullen.” *awkward pause* “Don’t judge me!”