You Didn’t Hear It Foam Me
(I am explaining to a customer that his cellphone is not covered under warranty because is suffering from water damage.)
Customer: “But I didn’t get it wet!”
Me: “You told me you took it to the foam night party at the local bar.”
Customer: “Yes, but that’s foam, not liquid.”
Me: “Did you notice that you came out wet, though?”
Customer: “Yes, but it’s not water! How can it be liquid damage?!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
