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    You Can Lead A Horse Doctor To Water

    | Virginia, USA | Health & Body, Pets & Animals

    Caller: “Hi, this is [name] with [co-op store]. I need to return some [animal] vaccines that are out of date.”

    Me: “Okay, I can help you with that. Let me just look up your invoice so I can see what you last bought this item…”

    (I take a few moments to check on her past vaccine orders.)

    Me: “Ma’am, the last time you bought this item was in 2009. That was three years ago.”

    Caller: “Yeah, so? I need to have it returned so I can get a refund.”

    Me: “I’m sorry, but I can’t return this.”

    Caller: “Why the H*** not?!”

    Me: “If I came to your store three years ago and bought a vaccine, would you let me return it today and give me a refund?”

    Caller: “Well, that’s absurd. Of course not. You would have had the vaccine long enough to use it before it went out of date….oh…I see…have a nice day.”