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    You Are The Weakest Link

    | Vancouver, BC, Canada |

    Me: “Tech support, how can I help you?”

    Caller: “My [expletive] Internet is down, what’s wrong with you people?!”

    Me: “Well, let’s find out ma’am. Do you mind troubleshooting a bit to find out what the problem is?”

    Caller: *huge sigh* “Fine, but I’ve checked everything already.”

    Me: “Okay. First, let’s look at your modem lights. Do you see the link light on?”

    Caller: “No. No lights are on.”

    Me: “Alright. Can you check the power cable to see if it’s plugged in?”

    Caller: “I can’t see anything, the power is out.”

    Me: “Well, that might be our problem then.”

    Caller: “What the h*** are you talking about?! This is the exact reason I bought a laptop–for it to work when there is a power outage!”

    Me: “Right, but where does your internet connection come from?”

    Caller: “My phone line.”

    Me: “Right, and where is that plugged into?”

    Caller: “My modem.”

    Me: “Right.”

    (There’s a pretty lengthy pause, during which I swear I can hear the gears grinding in her head.)

    Caller: “F***!” *click*