Would You Like Brains With That
(Our store usually sells side orders with several meals: three hot and one cold. One night, both of our microwaves have broken so we can only offer coleslaw.)
Me: “Unfortunately, all our hot sides are gone today. I’m afraid I can only offer you coleslaw or extra fries as options.”
Customer: “Can I swap the coleslaw for a gravy?”
Me: “I’m afraid not; all our hot sides are unavailable. Are you okay with coleslaw or extra fries?”
Customer: “Oh, no hot sides… can I have beans, then?”
Me: “No. Sorry, as I mentioned you can only choose from coleslaw or extra fries. So, which would you like?”
Customer: “I don’t really like coleslaw or fries… can I have a corn instead?”
Me: “Um, no, you can’t. As I’ve already explained, we don’t have any hot side orders: just coleslaw or extra fries today. I’m sorry about that.”
Customer: “Well, you should have said something, then!”
Question of the Week
Have you ever served a bad customer who got what they deserved?