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    Workin’ That Tech Support Magic

    | Austin, TX, USA |

    (A customer calls in to a call center and states that he can’t connect to his internet. After about 20 minutes of trying to get the customer to troubleshoot, none of which he can manage to do, the rep figures the cable is simply disconnected. However, since the customer can’t troubleshoot they come up with a clever way to fix the problem.)

    Rep: “Sir, can you unplug that big phone cord looking cable from the box with blinking lights and your main computer box and hold both ends in your hands for me?”

    Customer: “Yeah, hold on.” *shuffles around* “Well that was easy. Got it.”

    Rep: “Ok, what I need you to do is swing one end of that around above your head as hard as you can. Sometimes bad packets get stuck in the end, making it impossible to connect to the internet.”

    Customer: “Alright! One second.” *whooshing in the background* “… Ok, done, Now what?”

    Rep: “Ok, now plug it back in to the back of the blinking lights box and the main computer box and let me know when you have done that.”

    Customer: “Wow! That really worked! Thanks!” *click*