• Retract The Tract
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  • July Theme Of The Month: Great Timing!

    Wish They Would Make Like A Tree And Leave

    | Mobile, AL, USA | Crazy Requests, Holidays, Theme Of The Month

    (A customer and his wife approach the service counter.)

    Customer: “Hey. Can you get someone out to the Christmas trees? We want one cut.”

    Me: “Sure! There actually should be someone out there, but he may have stepped inside or something. I’ll call him right up for you.”

    Customer: “Well, he’s not out there!”

    Me: “Okay. No problem. But I know they’re still closed out there. Do you want to go ahead and buy a tree, so you don’t have to come back in and buy it?”

    Customer: “No! I just want a tree!”

    Customer’s Wife: “Yes. Maybe about six feet.”

    Me: “Oh, okay.”

    Customer: “No. Just get someone out there to cut trees.”

    Me: “Yes, sir.”

    (As I call the manager who’s supposed to be cutting the trees, the customer walks away in a huff.)

    Customer: *sarcastically* “Great customer service!”

    (I talk to the manager on the phone and note that the customer’s wife is still there.)

    Customer’s Wife: *to my coworker* “Can you call me a manager?”

    Coworker: “Oh, of course.”

    Customer’s Wife: “And YOU! That was very rude! I’ve worked years of retail, and I’ll have you know that rolling your eyes at a customer and back-talking is not acceptable!”

    (I am stunned, but I know better than to argue with her.)

    Me: “Apologies, then. I hadn’t realized I’d done either.”

    Customer’s Wife: “Well, you’ve been very rude! This is not the attitude of someone working in retail!”

    Me: “I’m very sorry. I meant no offence.”

    (At this point, the manager arrives.)

    Manager: “Hello. What’s the problem?”

    Customer’s Wife: “I have a complaint about this little girl!”

    Manager: *incredulously* “[My Name]?”

    Customer’s Wife: “Yes. She rolled her eyes at me! And said ‘yes, sir’ to my husband! And was just very flippant!”

    Manager: “Well, ma’am, I shall certainly do something to correct the problem. Sorry for the inconvenience.”

    Customer’s Wife: “Thank you!”

    (The customer’s wife walks away in a huff. The manager shakes her head. The manager turns to me, and I explain what happened. My manager turns to my coworker for verification.)

    Manager: “Was she rude or something?”

    Coworker: “No! She was very nice and polite, as always.”

    Manager: *to me* “Normally, if this was anyone else, I’d say something, but I can’t really get onto you for saying ‘sir.’ Maybe next time she comes in, we should be like, ‘b****, there’s your tree!'”