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  • Wireless Clueless & Hopeless, Part 4

    | Queensland, Australia |

    Me: “Welcome to [company], how can I help you today?”

    Customer: “My internet is broken. This is so ridiculous! This happened two weeks ago. Your company is to blame and I am not happy!”

    (The customer supplies their account details.)

    Me: “Okay, so I’ve just run a quick test on your connection here and I can see that it is logged in, you say that you just cannot get any connection on your computer?”

    Customer: “Yes! I’m getting ‘No Signal’. This is so ridiculous!”

    (I go through roughly 20 minutes of troubleshooting, with the customer getting more and more angry the whole time.)

    Customer: “It’s broken and it’s all your fault! It keeps saying ‘Check Signal Cable’ and it won’t go away!”

    Me: “It says ‘Check Signal Cable’?”

    Customer: “Yes! That’s what I said!”

    Me: “Ma’am, is your computer plugged into your monitor?”

    Customer: “Of course it…oh…” *click*

    Related:
    Wireless Clueless & Hopeless, Part 3
    Wireless Clueless & Hopeless, Part 2
    Wireless Clueless & Hopeless