Why Math Counts
Customer: *hands me two identical coupons*
Me: “You want to use two 20% off coupons? That takes two dollars off each item. Using a five dollar off one would save you an extra dollar. Would you rather use that one?”
Customer: “But using these two coupons saves me more.”
Me: “Actually, you only save four dollars by using those. The five-dollar one would save you more.”
Customer: “But using more coupons saves more money!”
Me: “That one coupon is worth more savings than those two, though. That coupon would save you a dollar more, and you can use those two 20% ones another day. Five dollars is more than four dollars.”
Customer: “No, it’s not! I don’t understand how you think that!”
This story is part of our “Customers terrible at math” roundup!
Read the next “Customers terrible at math” roundup story!
Read the “Customers terrible at math” roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
