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    Why It Pays To Listen

    | Jyväskylä, Finland |

    (A customer reserved an expensive feather blanket a week before, and it was on sale when he came to pick it up.)

    Customer: “This blanket is on sale!” *waves his reserve slip*

    Me: “Yes it is, sir.”

    Customer: “I’m not taking it, since I have to pay double the price!”

    Me: “You automatically get the discount even though your reservation slip says the price is higher.”

    Customer: “I’m not paying the full price for this blanket!”

    Me: “Sir, you don’t have to. You get the discount.”

    Customer: “Are you a f***ing idiot? I’m not paying the full price! It’s on sale, and I’m only paying the sale price!”

    Me, trying not to laugh: “Sir, I’ve been trying to tell you that our system will automatically sell it for the sale price.”

    Customer: “You don’t get it! Let me speak to your manager!”

    (I call the manager, and after about 5 minutes of this, he and I finally got the customer to believe he was getting his blanket for the sale price. We laughed a good ten minutes after the guy had left.)