Why (Good) Regulars Really Rock
(A man walks into the store with a broken appliance in a bag.)
Customer: “Hi, I’ve had this for about a month now and it broke, so I want a refund.”
Me: “Sir, we’re a liquidation store. All sales are final, but I can replace this item for you.”
(A coworker of mine grabs another one off the shelf and switches it for the customer.)
Customer: “How do I know this one won’t break down in a month like the last one?”
Me: “That’s the thing, we don’t know. If I had some kind of time acceleration chamber, we could put it in there, dial it up to one month from now and see how it’s doing.”
Customer: “Pfft! So what am I supposed to do, take it home and use it for a month and come back if it doesn’t work?”
Me: “Either that, or stay here for the next month.”
Customer: “What about my gas money I spend coming back and forth?”
Me: “Driving your car is a luxury, you could take the bus!”
(At this point a line was forming behind the customer…and the customers in line were regulars who are always joking around with me.)
Old Man: “I rode a horse here today!”
Old Woman: “I rode a mule!”
Customer: *takes his new product and storms out*
Question of the Week
Have you ever served a bad customer who got what they deserved?