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    Why Catch-22 Needs To Be Required Reading

    | California, USA | Top

    Customer: “I bought a computer from you guys not 3 weeks ago, and my internet isn’t working.”

    Me: “Well the computer itself seems to be operating perfectly…”

    Customer: “It is NOT working perfectly. I cannot get on the internet. ”

    Me: “I understand that; I just mean while the internet itself isn’t working, your computer is functioning properly.”

    Customer: “My computer is worthless without internet.”

    (Company policy is to direct her to her ISP for further assistance. So I try to get that info from her so I can give her a proper phone number.)

    Customer: “Why don’t you just fix it?”

    Me: “I’ve run out of things we can try.”

    Customer: “What is the ISP going to do?”

    Me: “They’ll walk you through a few things or at least tell you if there is an outage or other problems in your area.”

    Customer: “I bought this computer from YOU and YOU should be the ones fixing it.”

    Me: “It’s not the computer, it’s the internet. Unfortunately we’re not your internet provider. There’s really nothing more I can do for you.”

    Customer: “How much do you charge for internet?”

    Me: “We do not sell internet.”

    Customer: “Than who do I buy my internet from?”

    Me: “I don’t know. Verizon, perhaps?”

    Customer: “I suppose I should order some internet.”

    Me: “…you haven’t even signed up for it yet!?”

    Customer: “I wanted to do it on the internet.”

    Me: *head explodes*