Whoaaahh, Am I Moving The Mouse Or Is It Moving Me
Me: “Okay, so what seems to be the problem?”
Caller: “Well, it’s my son’s computer, it’s… smoking.”
Me: “It’s smoking? Is it making a loud beeping sound or is it hot? Anything else that would indicate that it’s on fire?”
Caller: “No! It’s not hot or anything. In fact, it seems to work just fine, but after it being on for about two or three minutes it starts to smoke.”
Me: “Okay… well, shut the machine down, unplug it, and then hold down the power button for about ten seconds.”
Caller: “Okay. Got it. Now what?”
Me: “Okay, open the case and take a look inside. Does anything look melted or cracked or–”
Caller: “Oh…”
Me: “You found the problem?”
Caller: *angry* “Oooh, yeah. There’s… uh… there’s a little plastic bag taped to the inside of the case… full of dried green stuff.”
Me: *trying not to laugh*
Caller: “Thanks for your help. I need to go have a talk with my son.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
