(A customer calls to inquire about location services/maps on his smartphone.)

Customer: “So, how do I get it to tell me where to go?”

Me: “Well, it’s Google Maps, so it’ll show your location, but it won’t give your step-by-step instructions as you drive or walk.

Customer: “So, what, you’re saying there’s no satellite navigation on the phone?”

Me: “No, sorry!”

Customer: “Then what’s the point of a phone?!”