(I have just calmly resolved the issue with an order.)

Caller: “Can I sing for you?”

Me: *not knowing what to expect* “Sure, why not?”

(Surprisingly, the caller proceeded to sing the most beautiful rendition of ‘Smile’ by Nat King Cole. It was so beautiful, I even asked a coworker to come over and listen with me. When the customer was done crooning, I had goosebumps. This definitely made my week and made me SMILE!)