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    When You Know You Need Better Glasses Or Better Handwriting

    | Augusta, GA, USA |

    (In taking a call, I ask a customer to read me some numbers from her hardware in order to access her account.)

    Customer: “3-7-V…”

    Me: *repeating* “3-7-V.”

    Customer: “3-7-V!”

    Me: *thinking I’ve misheard, correcting* “3-7-B?”

    Customer: “3-7-V!”

    Me: “…3-7-V? ‘V’ like ‘Victor’?”

    Customer: “3-7-V! V! ‘V’ like ‘umbrella’!”