When You Know You Need Better Glasses Or Better Handwriting
Call Center | Augusta, GA, USA |
(In taking a call, I ask a customer to read me some numbers from her hardware in order to access her account.)
Customer: “3-7-V…”
Me: *repeating* “3-7-V.”
Customer: “3-7-V!”
Me: *thinking I’ve misheard, correcting* “3-7-B?”
Customer: “3-7-V!”
Me: “…3-7-V? ‘V’ like ‘Victor’?”
Customer: “3-7-V! V! ‘V’ like ‘umbrella’!”
(2,036 Thumbs Up!)
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