When You Know You Need Better Glasses Or Better Handwriting
(In taking a call, I ask a customer to read me some numbers from her hardware in order to access her account.)
Customer: “3-7-V…”
Me: *repeating* “3-7-V.”
Customer: “3-7-V!”
Me: *thinking I’ve misheard, correcting* “3-7-B?”
Customer: “3-7-V!”
Me: “…3-7-V? ‘V’ like ‘Victor’?”
Customer: “3-7-V! V! ‘V’ like ‘umbrella’!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
