Customer: “I’d like to take my wife’s name off the account. She’s leaving me.”

Me: “I’m sorry to here that. It looks like your wife has already called us to do that. Is there anything else I can help you with?”

Customer: “Oh no, it’s just all so quick. She only told me on Wednesday night and now she’s gone.”

(I check the account history and see she called us early on Tuesday. I thought it best not to tell the customer.)