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    When Write Is Wrong Is Really Right

    | VA, USA | At The Checkout, Language & Words

    (I work in a video store. This is years before gift cards. We have to hand-write the amount on a certificate.)

    Customer: “That is not spelled right.”

    Employee #1: *writes void on certificate, and tries again*

    Customer: “It’s still not right.”

    (Employee #1 calls over Employee #2.)

    Employee #2: “Ma’am, I’m sure that’s right.”

    Customer: *agitated* “I demand to speak to a manager.”

    (I come over.)

    Me: “Ma’am, how can I help you?”

    Customer: “I need this certificate for $12 and he keeps spelling it wrong.”

    Me: “Okay. What is the amount of the gift certificate?”

    Employee #1: “$12.”

    Me: “How did you spell it?”

    Employee #1 & #2: “T-W-E-L-V-E.”

    Me: “Ma’am, I’m not the greatest speller, but I’m pretty sure that’s right.”

    Customer: “Well, it’s not.”

    Me: “So that we don’t waste anymore gift certificates, why don’t you write the amount?”

    (The customer snatches the booklet and pen, and starts to fill in the information. When she gets to the amount she stops, confusion on her face.)

    Customer: “How did you spell it again?”

    Employee #1: “T-W-E-L-V-E.”

    Customer: “Oh. I guess you were right…”