When Requests Have Both A Positive And A Negative Side

| Manchester, CT, USA |

(The power has gone out in the cafe.)

Customer: “I’d like a soda, please.”

Me: “I’m sorry, but since the power is out, we can only sell bakery products from the window.”

Customer: “Oh, that’s okay. I only wanted to use the wi-fi, anyway.”

(He sits in the corner, but comes back a few minutes later.)

Customer: “The wi-fi seems to be down. Could you reset it?”

Me: “No. sir. The power is out, so the wi-fi won’t work until it comes back on.”

Customer: “Don’t you have batteries for it?”