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    When Requests Have Both A Positive And A Negative Side

    | Manchester, CT, USA |

    (The power has gone out in the cafe.)

    Customer: “I’d like a soda, please.”

    Me: “I’m sorry, but since the power is out, we can only sell bakery products from the window.”

    Customer: “Oh, that’s okay. I only wanted to use the wi-fi, anyway.”

    (He sits in the corner, but comes back a few minutes later.)

    Customer: “The wi-fi seems to be down. Could you reset it?”

    Me: “No. sir. The power is out, so the wi-fi won’t work until it comes back on.”

    Customer: “Don’t you have batteries for it?”