When Mood Swings Attack
(Where I work, all cashiers are taught to ask how the customer’s day was, and if they found everything alright. Simple, easily answered and pleasant… usually.)
Me: “How is your day, ma’am?”
Customer: *quite happily* “It’s great, I can’t complain.”
Me: “That’s good, did you find everything okay today?”
Customer: *suddenly angry* “NO, I couldn’t find [product X] or [product Y], nor did you have any of [product Z] in stock, so far in the past three weeks of me shopping here, I have come in and you haven’t had ANY in stock!”
Me: “Well, I’m sorry about that, I could get a manager over and see if we could solve this prob–”
Customer: *cutting me off* “NO, this is absolutely unacceptable! I guess I’m just going to have to go to [Competitor] from now on!”
Me: “I’m very sorry about that, ma’am.”
Customer: “YOU should be, it’s YOUR paycheck!”
Me: …
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
