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  • When Mood Swings Attack

    | Durango, CO, USA | Uncategorized

    (Where I work, all cashiers are taught to ask how the customer’s day was, and if they found everything alright. Simple, easily answered and pleasant…usually.)

    Me: “How is your day, ma’am?”

    Customer: *quite happily* “It’s great, I can’t complain.”

    Me: “That’s good, did you find everything okay today?”

    Customer: *suddenly angry* “NO, I couldn’t find product X or product Y, nor did you have any of product Q in stock, so far in the past three weeks of me shopping here, I have come in and you haven’t had ANY in stock!”

    Me: “Well, I’m sorry about that, I could get a manager over and see if we could solve this prob–”

    Customer, cutting me off: “NO, this is absolutely unacceptable! I guess I’m just going to have to go to competitor A from now on!”

    Me: “I’m very sorry about that, ma’am.”

    Customer: “YOU should be, it’s YOUR paycheck!”