Library patron: *hands me a DVD* “Why don’t you have the first season of this?”

Me: “We probably do, let me check…” *looks it up* “…yes, we do have it. It’s out on loan right now but I can reserve it for you.”

Library patron: “On loan? What do you mean?”

Me: “Someone borrowed it.”

Library patron: “Borrowed it? I don’t understand.”

Me: “They took it home.”

Library patron: “Oh. Why?”

Me: “They wanted to watch it?”

Library patron: “When are they bringing it back?”

Me: “Well, it’s due back on the 20th.”

Library patron: “Yes, but when are they bringing it back?”

Me: “I… don’t know.”

Library patron: “DVDs are overnight. They should bring it back tomorrow.”

Me: “No, DVDs are loaned for three weeks, same as books.”

Library patron: “Three weeks?! I’ve been watching them the day I take them and returning them the next day! No one told me it wasn’t an overnight loan!”

Me: “So… shall I put a reserve on this?”

Library patron: “Yes, I’ll pick it up tomorrow.”

Me: “…”