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    When It Is Best To Step Down

    | New York, USA | Extra Stupid, Technology

    (An infuriated customer comes into my department with a bag that has a camcorder, DVD burner and CD’s.)

    Customer: “The person who sold this told me that it only takes three easy steps to make my DVDs, but it doesn’t even work.”

    (After fumbling with the burner for awhile, I realize that there is a CD inside.)

    Me: “That’s a CD, not a DVD; those won’t work. It says, ‘Please insert a blank DVD disc’.”

    Customer: “Those are DVDs!”

    Me: “No, those are CDs. They’re different.”

    Customer: “Well, the guy told me that they would work anyway.”

    Me: “It’s odd that the guy sold you CDs with a DVD burner. Do you remember what he looked like? Maybe I can talk to him?”

    Customer: “It’s that guy over there.”

    Me: “He doesn’t work in this department. He couldn’t have sold you a DVD burner and the CDs. Well, anyway, you need DVDs to get it to work. That’s what your problem was.”

    Customer: “Show me how to work this! I don’t have the instruction manual anymore.”

    Me: “Well, it’s easy. Plug it into the wall, open the lid, insert the disc, turn it on, pick your scene and press this red button here.”

    Customer: “It said three easy steps. That’s way more than three steps!”

    Me: “I don’t think that they consider plugging it in and putting the disc in steps.”