When Intelligence Is Tempered
(I am talking to a customer about vaccines for dogs.)
Me: “The normal shots we give annually are distemper, parvo, rabies, and bordatella.”
Customer: “Okay. I wanted to be sure the distemper shot was part of it. My dog needs that.”
Me: “Okay. Would you like me to make an appointment for you?”
Customer: “Sure. Now, how long after the distemper shot will it take effect?”
Me: “What do you mean, take effect?”
Customer: “How long until my dog is nicer?”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
