When In Doubt, Kick ‘Em Out
(A customer comes in to a video game store, obviously angry.)
Customer: “Hello, I’m here to return these two games.”
(Hands me the two games and the receipt.)
Customer: “For this game, I want my money back; for this DS game, I want a different game. It’s the same price so I don’t have to pay the difference.”
Me: “Okay, ma’am.”
(I scan the receipt and fill out the return information.)
Me: “Ma’am, your total will be $19.56.”
Customer: “What?! Why is it going to be so much if it’s the same price as the other DS game?”
Me: “Well, ma’am, you got this game for free.”
Customer: “If I would’ve paid for it, it would have been the same price so I don’t owe nothing!”
Me: “You didn’t pay anything for this game, so you won’t get anything back.”
Customer: “But if I would’ve paid for it, it would’ve been the same price. Let me speak to your manager.”
(I call my manager.)
Manager: “Well ma’am, as my employee was saying, you didn’t pay anything for this game. Therefore, you will not get your money back for something you didn’t pay for.”
Customer: “But if I would’ve paid for it–”
Manager: “You paid nothing for this game.”
Customer: “But if I would’ve paid–”
Manager: “Get out of my store.”
Customer: *walks out in a huff*
This story is included in our Videogame Store roundup.
Question of the Week
Have you ever served a bad customer who got what they deserved?
