When In Doubt, Improvise
(Some days when there aren’t enough lifeguards, we have to close off the deep end of the wave pool – but, we aren’t allowed to tell guests that reason.)
Customer: “What’s with the buoy line?”
Me: “It’s there to keep you from entering the deep end.”
Customer: “Well, duh! Why is it there?”
Me: “Oh, the deep end is closed right now.”
Customer: “That’s so f****** stupid! There’s no reason the deep end should be closed!”
Me: “I’m sorry, sir. The water is… broken.”
Customer: “Oh, sorry then. Have a nice day.”
This story is part of the Swimming Pool roundup!
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Read the Swimming Pool roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
