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  • When Free Advice Gets Expensive

    | Vernon, BC, Canada | Top

    (A customer approaches me with a new Blu-ray movie.)

    Me: “Ah. Blu-ray is a great choice, it looks amazing.”

    Customer: “Great! I’m so excited to watch my first Blu-ray. We just setup the PVR this morning.”

    Me: “PVR?”

    Customer: “Yeah our PVR machine to watch Blu-rays.”

    Me: “I’m hate to say this, but PVR’s don’t play Blu-rays. They record live television.”

    Customer: *rolls eyes* “Yes, but they play Blu-rays as well!”

    Me: “I am sorry, but they don’t. If you buy this, open up the movie and then figure out that your machine won’t play it then I can’t give you a refund. I can’t do refunds on new products that are opened.”

    Customer: “Don’t treat me like I’m an idiot, and don’t threaten me! I know this plays Blu-rays! My friend Steve told it does, and he used to work for a major retailer.”

    Me: “Okay, I will. Just to ask, where is the disc tray on your PVR?”

    Customer: *thinks* “You know, on second thought, Steve also got fired for fraud.”