When Employees Lose It

(I failed to complete a job in an hour for a customer. She became upset, so I offered her a refund.)

Me: “I am sorry about this… we became extremely busy as you can see by the five people behind you now.”

Rude Woman “Well, how come you didn’t tell me you would be this busy?”

Me: “I seem to have forgotten my crystal ball at home and I am not quite able to tell the future without it.”

Rude Lady “WELL I NEVER. I want your name!”

Rude Me: “Okay, ma’am, but you’ll look pretty funny being called Bryan.”

Rude Lady “I want your manager’s name!”

Ruder Me: “Seriously? Sure thing, maybe Rick will suit you better anyway.”

(She took her jewelry and stormed off. I called my boss a few hours later; she had contacted him and I was warned. Well worth it though!)