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    When Employees Lose It

    | Kansas City, MO, USA |

    (I failed to complete a job in an hour for customer. She became upset, so I offered her a refund.)

    Me: “I am sorry about this…we became extremely busy as you can see by the 5 people behind you now.”

    Rude Woman “Well, how come you didn’t tell me you would be this busy?”

    Me: “I seem to have forgotten my crystal ball at home and I am not quite able to tell the future without it.”

    Rude Lady “WELL I NEVER. I want your name!”

    Rude Me: “Okay ma’am, but you’ll look pretty funny being called Bryan.”

    Rude Lady “I want your manager’s name!”

    Ruder Me: “Seriously? Sure thing, maybe Rick will suit you better anyway.”

    (She took her jewelry and stormed off. I called my boss a few hours later; she had contacted him and I was warned. Well worth it though!)