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    When Customers Have You At A Loss

    | Allentown, PA, USA | Uncategorized

    Customer: “What do I need to get a warranty for my Xbox?”

    Me: “Depends, did you buy it new or used?”

    Customer: “Used.”

    Me: “Okay, you still have the receipt?”

    Customer: “Yes.”

    Me: “Okay, if it’s been less then two weeks you can bring the receipt down here and we can sell you a warranty that’ll extend the manufacturer warranty for another 2 years.”

    Customer: “So, if I bring my Xbox over tomorrow and buy a warranty you can replace it for me right then?”

    Me: “Wait, what?”

    Customer: “My Xbox broke about a week ago and I wanted to know if I could get a warranty tomorrow and you guys give me a new one.”

    Me: “How long ago did you buy this?”

    Customer: “Two years ago.”

    Me: “No, you can’t do that.”

    Customer: “What!? Why not? You just said I could.”

    Me: “Sir, that’s like buy a car, driving it through the wall of an insurance company and then climbing out and asking for full coverage. It’s just not going to happen. It’s bad business.”

    Customer: “Well, f*** you then!”