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    When Contact Information Is Not Contact Information

    | WA, USA | Bizarre, Extra Stupid

    Me: “Good morning, this is [my name]!”

    Customer: “Yeah, your resolutions team never called me back. I was told you would call me in two business days, and it’s been almost a month!”

    Me: “Well, it looks like the resolution team closed out this issue due to lack of communication from the customer.”

    Customer: “They never tried to f****** call me! I’d know if they’d tried to call me!”

    Me: “I show that a resolution team agent called you on [date], [date], and [date]. Were you out of town maybe?”

    Customer: “Did they call [phone number]?”

    Me: “Yes, that is the number you provided for contact in the order.”

    Customer: “Well, we don’t answer the phone!”

    (There is a long silence.)

    Me: “I also show that the resolution agent attempted to contact you by email on [date].”

    Customer: “Did they send it to [email address]?”

    Me: “Yes, that is the contact email listed in the order.”

    Customer: “Oh, she doesn’t speak English, so she just deletes everything that’s not in Spanish.”

    Me: “So, how were we supposed to contact you since you didn’t provide us with any alternate contact information?”

    *click*