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    When All Else Fails, Rephrase

    | Las Vegas, NV, USA |

    (I’m selling tickets to a show of the High School Musical Tour.)

    Customer: “I already have tickets; I just need meet and greet passes for my two girls.”

    Me: “I’m sorry, you have to get those from the PR people in the show.”

    Customer: “I only need two, though.”

    Me: “I understand, but we do not physically have any meet and greet passes here. You can only get them from the show.”

    Customer: *snooty* “I’m from Summerlin, though.”

    (Summerlin is an upscale, high class part of Las Vegas.)

    Me: “Let me talk to my manager.”

    (I walk to the back, count to ten and come back out.)

    Me: “My manager said if you go into the show and talk to the PR people, they should have some for you.”

    Customer: “Thank you!”