When All Else Fails, Rephrase
(I’m selling tickets to a show of the High School Musical Tour.)
Customer: “I already have tickets; I just need meet and greet passes for my two girls.”
Me: “I’m sorry, you have to get those from the PR people in the show.”
Customer: “I only need two, though.”
Me: “I understand, but we do not physically have any meet and greet passes here. You can only get them from the show.”
Customer: *snooty* “I’m from Summerlin, though.”
(Summerlin is an upscale, high class part of Las Vegas.)
Me: “Let me talk to my manager.”
(I walk to the back, count to ten and come back out.)
Me: “My manager said if you go into the show and talk to the PR people, they should have some for you.”
Customer: “Thank you!”














