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    When Age Equals I.Q.

    | Bristol, UK |

    (Our car insurance policies include an extension that lets customers drive other vehicles with minimum-level cover, but it’s only available to customers over 25.)

    Me: “Good morning, how can I help?”

    Customer: “Hi, I’ve got a policy with you. Will it let me drive other cars?”

    Me: “It might. Could I ask your age, please?”

    Customer: “I’m 23.”

    Me: “I’m afraid not, you have to be 25 years old or over before we give you that extension.”

    Customer: “Oh, ok, how do I get that, then?”

    Me: “…you have to turn 25.”

    Customer: “Oh! When will that be?”