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  • August Theme Of The Month: Best. Customer. Ever!

    What A Tool, Part 2

    | WA, USA | Crazy Requests

    (I work for a large department store known for selling tools and hardware under their own brand. They have a lifetime guarantee on tools of this brand, and will exchange any broken or defective tool at any time. I am working in the tools department. A customer comes into the store with a whole lot of tools.)

    Me: “Can I help you, sir?”

    Customer: “Yes, I’d like to exchange all of my tools for new ones.”

    Me:All of your tools? Are they broken?”

    Customer: “No, they’re not broken. They’re used. I want new nice looking tools.”

    Me: “I’m sorry sir, we cannot exchange all of your tools just because they’re used. We can only exchange them if they are broken or defective.”

    Customer: “But they have a lifetime guarantee! I can exchange them any time I want! And now they’re used, and I just got a new job working for a car dealership, and I want new tools that look nice! You have to exchange these!”

    Me: “Sir, are you going to be actually working on cars, or just hanging your tools on your wall?”

    Customer: “Get me your manager now!”

    (I call my manager, and overhear part of his conversation with the customer.)

    Customer: “No, they’re just used. I want new tools that look nice for my new job at a car dealership.”

    Manager: “So, are you actually going to work on cars with your tools, or just hang them on the wall?”

    Customer: *leaves in a huff*

    What A Tool