WEP Behind The Ears

Me: “Good morning, [ISP]. This is [My Name] speaking.”

Caller: “Yes, good morning, sir. I’m trying to connect to my internet, but it’s asking me for a ‘wireless key’.”

Me: “Alright, sir, that’s the password you can find on the back of your router.”

Caller: “You misunderstand me, sir. It’s asking for a key, not a password.”

Me: “Yes, the key is a password. It’s on your—”

Caller: *angry* “It’s asking for a key! I have the key here. I’m just looking for the keyhole!”

Me: *surprised* “May I ask where you got that key?”

Caller: “It’s the key on the door where the modem is in! The modem key! I just need to know where to put it in!”