Well, That Narrows It Down, Part 3
(While checking in on a patient…)
Me: “Do you know the name of your primary care doctor?”
Patient: “Oh, I don’t remember that.”
Me: “Do you remember anything about them? The name of the practice, or what street it’s on?”
Patient: “It’s either a man or a woman.”
Me: “I see…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.