Welcome To Retail, Part 2
(It’s my first day on the job. I just finished scanning all of a customer’s groceries and given her the total when she holds up a roll of paper towels. She hadn’t put them on the conveyor belt.)
Customer: “Why didn’t you ring this up?”
Me: “Oh. You didn’t put it down on the conveyor belt. I’ll add it to your–”
Customer: “Why is it my fault? You should have rung it up the first time!”
Me: “I’m sorry, ma’am, but you didn’t–”
Customer: “I’d like to speak to your manager. ”
(I call my manager over.)
Manager: “What seems to be the problem?”
Customer: “Yeah, she didn’t ring this up.” *holds up paper towels*
Manager: “Ma’am, did you put it on the conveyor belt?”
Customer: “No.”
Manager: “Then how could she ring it up?”
Customer: “By sliding it across the beepy thingy, duh!”
Manager: “How could she if you hadn’t put it down?”
Customer: “…I don’t know. She just should have!”
Manager: “Well, then why don’t I take that and we’ll ring that up for you right away.”
Customer: “No.”
Manager: “Why not, ma’am?”
Customer: “I don’t want to pay for them.”
Manager: “Okay, ma’am. I can return them to the aisle for you.”
Customer: “No.”
Manager: “What?”
Customer: “I still want them, I just don’t wanna pay. Why do you think I didn’t put them down on the move-belt thing? You gotta give them to me for free now, because I had to call you over.”
Manager: “Ma’am, I’m sorry, I can’t do that.”
Customer: “I’m taking them.”
Manager: “That’s theft, ma’am.”
Customer: “Fine!” *slams paper towels on conveyor belt*
(She eventually paid, but not before flipping us the bird. How nice for my first day.)
This story is part of the Crazy-First-Day roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
