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    | UT, USA | Bad Behavior, Food & Drink, Theme Of The Month, Time

    (It is five minutes to closing at our store when the phone rings. Policy requires that we answer until 11:30 during winter hours. I pick up and my friend and manager stands behind me.)

    Me: “Thank you for calling [store location]. What can I do for you tonight?”

    Customer: “I need two pan pizzas with sausage and pepperoni.”

    (I put the order in on the computer and look to the clock. It is now three minutes to close.)

    Me: “All right, sir. I’m going to have to put this in for carry-out, as we close in three minutes.”

    Customer: “Uh, no. I want it for delivery.”

    Me: “I’m sorry, but I can’t do that. We close at 11:30.”

    Customer: “Well the internet says you close at midnight. I want delivery.”

    Me: “Again, I can’t do that. We have cleanup to do, and we close in one minute. We are also on the winter schedule, and close a half hour earlier than summer hours.”

    Customer: “That’s f***ing stupid!”

    Me: “Sir, I’m sorry, but I can’t have you speak to me that way. If you like, you can speak to my manager about it. She’s standing right here, and has heard this entire conversation.”

    (He settles down. It is now after 11:30.)

    Customer: “Can’t you call it carry-out and just bring it to me?”

    Me: “No.”

    Customer: “Can I send you a picture of the web page?”

    Me: “You can, but it won’t make a difference. This is policy, sir.”

    Customer: “Fine! F*** you!”

    (He hangs up. I smile and put the phone down.)

    Manager: “He was pleasant.”

    Me: “I love people like that.”

    Manager: “Why?”

    Me: “They give me stories to tell.”