(After receiving excellent customer service from a representative, I ask to be transferred to a supervisor.)

Supervisor: “Hello, I’m [name]. How can I help you?”

Me: “Hello! I was just working with [name of rep], and I wanted to tell someone what a great job she did. She was patient, friendly, efficient and knowledgeable, and she really helped me out.”

Supervisor: “I’m very glad to hear that! Thanks so much for bringing this to my attention! I sincerely apologize!”

Me: “Um…you apologize?”

Supervisor: “Oops. I meant to say ‘appreciate’. I guess I’m just used to taking calls and immediately having to apologize.”

Me: *laughing* “No worries whatsoever. I work in customer service, too.”

Supervisor: “OH. Then you know.”