(A customer comes in to return a phone she bought in June. Our store has a strict 30 day return policy on electronics and it is now September. I explain this to the customer and she leaves, only to return a few minutes later.)

Customer: “You said it was 30 days for electronics, but this is a phone.”

Me: “A phone is an electronic device.”

Customer: “Really? I didn’t know that.”

Me: “The policy is actually for all items from the electronics department. Even a TV stand would have a 30 day return period.”

Customer: “Oh, okay.” *walks away shaking head* “I didn’t know phones were electronic.”