November Theme Of The Month: Black Friday!

Walking Tall, Thinking Small

| South Portland, ME, USA | Uncategorized

Me: “Thank you for calling [hotel], how can I help you?”

Guest: “I’m wondering if you have any vacancies tonight?

Me: “Sure!”

(I tell her the availability and prices.)

Guest: “Well, I have a walk-in coupon for a lower price. Can I use that?”

Me: “Sure, but I wont be able to make a reservation for that price because it is for a walk-in only.”

Guest: “Okay, I’ll need to take your airport shuttle though. Can I still use the walk-in rate?”

Me: “I’m not sure I understand.”

Guest: “I’m taking a shuttle. I wont be walking in!”

Walking Tall, Thinking Small