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    Walking Tall, Thinking Small

    | South Portland, ME, USA |

    Me: “Thank you for calling [hotel], how can I help you?”

    Guest: “I’m wondering if you have any vacancies tonight?

    Me: “Sure!”

    (I tell her the availability and prices.)

    Guest: “Well, I have a walk-in coupon for a lower price. Can I use that?”

    Me: “Sure, but I wont be able to make a reservation for that price because it is for a walk-in only.”

    Guest: “Okay, I’ll need to take your airport shuttle though. Can I still use the walk-in rate?”

    Me: “I’m not sure I understand.”

    Guest: “I’m taking a shuttle. I wont be walking in!”

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    Walking Tall, Thinking Small