Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The Offer Is Sub-Standard
    (1,770 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Walking A Very Fine Line

    | ID, USA | Books & Reading, Money

    (My husband and I have just walked into the library, when we hear another patron berating one of the employees.)

    Patron: “Nobody told me I had library fines! Now I can’t even use the library computer cause of that and it is an EMERGENCY!”

    Employee: “Most people know to check when their books are due, to prevent having fines.”

    Patron: “I can’t be bothered with that! I’ve told all you employees multiple times! I expect you to personally CALL me the night before I have a book due. EVERY TIME.”

    (At this point, the employee, my husband, and I are biting our lips to not laugh out loud at her ridiculous request.)

    Employee: “Well, I’m sorry about that, but due to the number of people on file, we can’t personally keep track of your books. That’s why we print out receipts with due dates.”

    Patron: “USELESS! THOSE ARE USELESS TO ME! Oh, and don’t you DARE try emailing me either! My email is only for certain uses and getting emails from this library is not one of them! I will get extremely angry if you email me! I’ll just ignore it!”

    (She continues to berate the employee for her own mistakes, and finally leaves after paying her ridiculous amount of fines. My husband and I go up to the employee.)

    Me: “You handled her so well! I’ve worked in customer service before, and you were definitely a lot nicer than I would have been. I just paid off my library fine, and it’s really not that hard to keep track of when things are due and what I owe.”

    Employee: *sighs* “Oh gosh, thanks. Sometimes… people… ugh… just people. Sometimes people suck.”