Viva La Revelation
(It’s the 4th of July, and I’m 9.5 hours into my 10-hour shift. For the umpteenth time today, a customer asks why I’m working on the 4th of July.)
Me: “Welcome to [Credit Card] customer service. My name is [My Name]. How may I help you?”
Customer: “Why the h*** are you at work on Independence Day?! Are you even American?”
Me: “Yes, sir, I was born and raised in Florida. How can I help you?”
Customer: “If you’re really an American, you wouldn’t be working today. You’d be celebrating our nation’s freedom!”
Me: “You know, I’d love to be with the rest of my family enjoying the festivities and fireworks, not to mention the food, but I’m here working to support my family. And, I wouldn’t be working if YOU weren’t calling.”
Customer: “Oh… I never thought of it that way.”
Me: “No one ever does. How can I help you?”
This story is part of our July 4th roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
