(I receive a call from a customer who lives in the continental United States.)

Me: “Thank you for calling [shipping company]. How can I help you?”

Customer: “I’m trying to make a ground shipment and the website won’t let me!”

(This company disables ground shipping if your account is late. I check the customer’s account and it is current.)

Me: “When did this start?”

Customer: “Do you think it could have anything with the shipment going to Hawaii?”

Me: “That’s probably it…”