UV: Under Valued
(It is mid-afternoon and the sun is starting to directly shine in the windows. The shades are already down but some light still shines through.)
Customer: “It is way too bright. I have very sensitive eyes. You need to do something about the sun.”
Me: “I’m sorry, but the shades are already down. Would you like to move to a different table that is away from the windows?”
Customer: “No! I want you to do something about the sun!”
Me: “Sir, I really can’t control the sun.”
Customer: “You can’t do anything? I have very sensitive eyes!”
Me: “I can move you to another table.”
Customer: “No, that won’t work. How about you just stand here while I eat and block the sun?”
This story is part of our Customers Versus Mother Nature roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
