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    Using Her Outside Voice

    , | USA | At The Checkout, Rude & Risque, Top

    (It is very early in the morning, and most of our customers are elderly folks coming in to drink coffee and socialize. A very sweet older customer comes to my register.)

    Me: “Good morning, ma’am! How are you today?”

    Customer: “My aren’t you chipper in the morning! I’m doing pretty good this morning dear; how are you today?”

    Me: “I’m just great; thank you for asking. How can I help you this morning, ma’am?”

    Customer: “Well I’m not too hungry just yet, so I think I will just have one small coffee for now.”

    (I ring her in, and tell her the total. She begins slowly taking coins out of her purse, so I turn to make her coffee. I can hear her mumbling to herself. I assume she is counting, until I return with her coffee only to catch the tail end of a string of obscenities.)

    Customer: “D*** f****** dime! Where the f****** h*** is a penny! Stupid little b******!”

    (I am dumbstruck as the sweet little lady continues to mumble to herself while counting out her change. Finally, she finishes counting and she notices the look on my face.)

    Customer: “Oh my, I wasn’t speaking out loud again, was I?”

    (I nod slowly.)

    Customer: “Oh, goodness! I’m sorry you had to hear that! I wasn’t saying anything bad about you; you’re such a sweet girl. It’s just I’m so d*** old and I can’t f****** see. It’s just so frustrating! Well, have a great morning dear!”