Useless By Proxy
(A customer calls for a replacement MP3 player due to a manufacturer defect.)
Me: “I’d be happy to set up a replacement for you. May I have the email address that the device is registered to?”
Customer: “It’s my boyfriend’s. I don’t know the email address.”
Me: “Okay, what’s wrong with the MP3 player?”
Customer: “I don’t know. It just needs to be replaced.”
Me: “Sure. What address do you want it shipped to?”
Customer: “I don’t know.”
Me: “Would you like to have your boyfriend give us a call when he is ready to set up the replacement?”
Customer: “Oh, no. He doesn’t know what he’s doing!”
Question of the Week
Have you ever served a bad customer who got what they deserved?