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    | Detroit, MI, USA | Technology

    (A customer calls for a replacement MP3 player due to a manufacturer defect.)

    Me: “I’d be happy to set up a replacement for you. May I have the email address that the device is registered to?”

    Customer: “It’s my boyfriend’s. I don’t know the email address.”

    Me: “Okay, what’s wrong with the MP3 player?”

    Customer: “I don’t know. It just needs to be replaced.”

    Me: “Sure. What address do you want it shipped to?”

    Customer: “I don’t know.”

    Me: “Would you like to have your boyfriend give us a call when he is ready to set up the replacement?”

    Customer: “Oh, no. He doesn’t know what he’s doing!”