(I work as a cashier at a well known retail store. Sometimes we get customers who take “customer is always right” to a whole new level.)

Me: “So, how did you find everything today, ma’am?”

Customer: “Terrible. I would like to return this bra I purchased recently. It just doesn’t fit right.”

Me: “Alright then, I just need your receipt and the item.”

(The customer hands items over and I look over the receipt. Note, our company has a quite a long term for returns and exchanges, but this customer is way past that point.)

Me: “Uh, ma’am, I’m sorry but you’ve exceeded our 90 day returns and exchange policy. I cannot give you a refund for this item.”

Customer: *outraged* “What?! I bought this just last week! You people sized me wrong! It doesn’t fit me and I refuse to wear a bra that doesn’t fit me properly! I am the customer and you have to do what I say!”

Me: “Ma’am, I can give you a store credit for it. I just need to examine the bra.”

(I take out the clearly used bra and look it over.)

Me: “Okay, if you can just give me a second, I need my manager to verify this for me.”

Customer: “If you must.”

(I go get my manager and tell her the situation. Normally we do not accept refunds on items that have been used, especially if they are past the 90 days term.)

Manager: “I’m sorry, ma’am, but we cannot accept this item to be returned. It’s clearly been worn and it’s certainly past your exchange and return period.”

Customer: “This is ridiculous! Did she tell you that? She’s lying. I bought this last week and I never wore it! It doesn’t fit right! I am the customer! Do as I say or I’ll have my lawyer come in and have you both prostituted!”