Upside (Down) Your (Empty) Head

Me: “Here are your two triple-venti whole-milk upside-down caramel-macchiatos, both with extra caramel. Have a great day!”

Customer: “Oh, no, those aren’t mine! They’re hot.”

Me: “Didn’t you order the two triple-venti whole-milk upside-down caramel-macchiatos with extra caramel?”

Customer: “Yeah, exactly, upside down. That’s cold. I want them cold. Like with ice. I said upside down; that’s what it means.”

Me: “I’m sorry, ma’am, upside down doesn’t mean iced. Iced means iced.”

Customer: “Really? So can you make them again with upside-down ice?”

This story is part of the Obnoxious-Coffee-Orders roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

2,489

Question of the Week

Have you ever served a bad customer who got what they deserved?

Popular Posts