Unsure How To Insure

| USA | Extra Stupid, Money

Me: “Thank you for calling [company]. My name is [name]. How may I help you?”

Customer: “Ummm, yeah. I rented a trailer from you guys, and got the optional insurance. I didn’t have a wreck or anything. Can I get that money back”?

Me: “No, ma’am. It is insurance, not a deposit.”

Customer: “But I didn’t use it.”

Me: “Well, ma’am, you have car insurance, right?”

Customer: “Yes.”

Me: “Does your car insurance company refund your premiums if you don’t have a wreck?”

Customer: “No.”

Me: “So, you see, it’s insurance in case there is any damage, but it is not refundable.”

Customer: “Oh, I see. So I can get a refund, right?”